It really just must depend who you go to. I’ve been going to this location since Spring 2014 and they always do an amazing job. I’m insanely picky about everything and have never had a problem. I always saw Cayla until she left and now see another person on her team named Jackie. Absolutely fantastic! They both ask tons of questions to make sure your hair turns out exactly how you want. I’ve even had crazy colors like pink, purple and red highlights and they were always perfect. My boyfriend always goes to Nikki and she’s also fantastic. Really amazing at men’s cuts so just ask for Jackie or Nikki and I guarantee there will be no issues.