The owner is just the sweetest lady I have met! She’s very knowledgeable and helpful. I felt very welcome here and will be returning here without a doubt.Also the product is absolutely amazing! I have horrible trouble with acne and combination skin and this is literally the only product (I use both the skin care and makeup) I can use that not only doesn’t make my conditions worse but it actually has helped me become acne free. I just wish I would have discovered Merle Norman earlier!